DELIVERYWe aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).
We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Upon delivery of the Product, you may be required to sign for delivery. You may contact our Customer Service Team at Whatapps +0166199347 Syndee Tobacco Malaysia Customer Service via chat or firstname.lastname@example.org
Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
We deliver in our standard packaging.
All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.
If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery, we may (without affecting any other right or remedy available to us) do either or both of the following: (a) charge you for any fee and other costs reasonably incurred by us; or (b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges.
You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.
Waivers or discounts off your shipping fee may apply if your net order value after returns and cancellations is above the threshold(s) set out in the Shipping Fees Policy.
The value of your order shown at check-out on our Platform which is charged to you shall be the value that prevails for Tobacco Malaysia’s determination of your eligibility for either a waiver or a discount off the shipping fee applicable to your order.
CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT)If you wish to cancel your Order, please contact our You may contact our Customer Service Team at Whatapps +0166199347 Syndee Tobacco Malaysia Customer Service via chat or email@example.com. No cancellation fees shall be applicable. Once an Order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team (Please contact the above stated number or refer to your return-slip provided in your received parcel).
RETURNS AND REFUNDS POLICYIf you are not completely satisfied with your purchase, you may return the Product to us within fourteen (14) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.
All items must be received by Tobacco Malaysia in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Please refer to the pre-paid shipping label in the parcel sent to you. If you are unable to find the pre-paid shipping label, please contact our You may contact our Customer Service Team at Whatapps +0166199347 Syndee Tobacco Malaysia Customer Service via chat or firstname.lastname@example.org.
We do not honour any walk-in returns.
Your returned Products are usually received and accepted at our warehouse within a set number of days after the return drop off or pick up. Returns handling time will vary depending on your return method and courier of choice. Please see our Exchange or Refund / Return Time Frame Policy for more details.. We will refund you via store credit which you may utilize for your next purchase. In event you prefer to be refunded by different means pleaseYou may contact our Customer Service Team at Whatapps +0166199347 Syndee Tobacco Malaysia Customer Service via chat or email@example.com and we will try our best to assist you.
FAULTY PRODUCTSAll Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
Product image as seen on the Platform may slightly differ from the actual Product that you receive.
If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
Tobacco Malaysia may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy subject to situation.
In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.